Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at furrukhhaseeb406@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at furrukhhaseeb406@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at furrukhhaseeb406@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at furrukhhaseeb406@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at furrukhhaseeb406@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at furrukhhaseeb406@gmail.com.

We want you to feel confident about every purchase. If something isn’t right, we’re here to help. Please read our Return and Refund Policy carefully to understand how returns, exchanges, and refunds work.

Return Eligibility Criteria

To be eligible for a return, items must be:

  • Unused, unworn, and in original condition

  • Returned with original packaging, tags, and accessories (if any)

  • Free from damage, stains, or signs of use

  • Accompanied by proof of purchase (order ID or receipt)

We reserve the right to refuse returns that do not meet these conditions.

Return Timeframe

Return requests must be initiated within [15 days] of receiving your order. Requests made after this period may not be accepted.

Refund Process and Timing

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within [15 days]

  • Refunds will be issued to the original payment method used at checkout

  • Bank or payment gateway processing times may vary and are outside our control

Exchange Options

If you wish to exchange an item for a different size, color, or replacement, exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered instead.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [7 DAYS] of delivery at furrukhhaseeb406@gmail.com with clear photos and order details.
Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products

  • Digital products or downloadable items

  • Items marked as “Final Sale” or “Non-Returnable”

  • Products damaged due to misuse or improper handling by the customer

Return Shipping Costs

  • Return shipping costs are [customer’s responsibility/store’s responsibility], unless the item is damaged, defective, or incorrect

  • Original shipping charges are non-refundable unless otherwise stated